Refund Policy

Aurora unlocks are digital products. Once the five personalized room looks are generated, that room credit has delivered its image set; the chosen look’s plan and shopping list remain included.

Because AI and retailer availability can vary, Aurora cannot promise that every look, link, product, or suggestion will be perfect.

A refund may be considered if checkout charged you but Aurora did not unlock or generate the paid set of five personalized looks.

A refund may also be considered for duplicate accidental purchases made close together.

Aurora room credits are one-time purchases. They never expire and do not renew automatically.

A generated five-look room set uses one credit and includes the selected look’s plan. Contact Aurora support if a credit was deducted but the paid looks did not unlock.

Aurora cannot guarantee that a specific retailer will have every item in stock, that every product price stays the same, or that an AI image will be an exact shopping render.

Aurora does not reimburse furniture, decor, shipping, return costs, or third-party retailer purchases.

Keep your checkout receipt and plan link.

Before launch, the Aurora owner should add the official support email here and review this policy against the live Stripe setup.