Aurora help
Let’s get back to your room.
Recover a purchase, find your plan, or get a little clarity on how Aurora works.
Restore a purchase
Use your checkout email to recover your access and room credits.
Find my room
Open your saved rooms and pick up your plan.
Photos & privacy
Understand how your photos are used and your data choices.
A few useful answers
I paid, but my payment is still unconfirmed.
Return to Aurora’s payment screen and choose to check your payment again. If you closed that screen, restore your purchase using the email on your receipt. Do not make another purchase to confirm the first one.
What does one credit include?
After checkout, one credit turns one photo into five personalized looks. You pick one, then Aurora creates its plan, organization steps, checklist, and shopping list. Furniture and decor are purchased separately.
Does my purchase renew?
The 1-, 2-, and 4-room packs are one-time payments. Credits do not expire and do not renew automatically. If you already have an earlier membership, you can manage it from your account.
My five looks did not finish.
Return to the same room to continue or check its saved progress. Do not start another room to recover those looks; your credit remains tied to the original project.
Can I buy everything in my chosen look?
The chosen image is an AI-generated concept. Suggested products may be similar rather than identical to pictured items. Check dimensions, price, availability, and returns before buying.